Why I cant find the airwaybill of my SIM card shipment?

If you cant find the airwaybill, you can contact Nindy through in-app live chat feature or Instagram Direct Message and please share below informations:

1. by.U account's email
2. by.U number
3. Name
4. Package receiver name
5. Delivery address and postal code
6. Payment receipt printscreen
7. SIM card delivery tracking page printscreen

If you've send all the data, we'll process the complaint and will get back to you soon to follow up your problem :)