I already made a transaction at by.U, but i still don't receive the uCoin. What should I do?

If you choose rewards in the form of data quota, you can check first on the U-Plan dashboard to see whether the quota you have redeemed is active or not.

If it hasn't entered, try following these steps:

1. Open the "Reward" menu in U-Tainment.
2. Click "uCoin" and you will be directed to "uCoin History".
3. Select the "Spent" page to see if your uCoins have been deducted.
4. If uCoin has been deducted and the package has not arrived, please contact Nindy immediately :)

If what you choose is in the form of a reward voucher, then you can directly:

1. If there are problems when redeeming uCoin, you can contact by.U Customer Care via Live Chat on the by.U App.
2. If the discount voucher is error or invalid during use, please contact the Customer Service listed on each reward page that you want to redeem.