If theres problem with payment transaction, how can I report it?

Let's report your complaint directly by following these instructions:

Click on the profile icon on the apps dashboard

• Select 'Transaction List'
• Choose which transaction you want to report
• Select 'Click If Problematic'

Please include below information to ease us track your complaint:

• Write what you're complaining about
• Write your e-mail and by.U number
• Send your proof of payment screenshot
• Send screenshot of your package's detail transaction page that you bought

If you've send all the data, we'll process the complaint and will get back to you soon to follow up your problem :) You can regularly check the status of your report from the 'Problem Report' page!