Oh no! Theres a problem on my SIM card shipment! Where should I report?

First, make sure what courier options you chose. Copy and paste the airway bill to the courier's web tracking system. If there's any problem related to the shipment process, please contact courier's customer service center.

If the airway bill is not detected on the web tracking system, please contact Nindy through Live Chat feature on by.U apps.

Please include below information to ease us track your complaint:

• Name and you email that signed up to by.U account
• Delivery address & postal code
• Printscreen of 'Track Order' page on by.U apps
• Printscreen of payment receipt

If you've send all the data, we'll process the complaint and will get back to you soon to follow up your problem :)